Clear information
What should be clear before every journey
Moterra believes a beautiful journey starts with information that is clear enough for each real choice.
Personal information
Moterra collects information you choose to provide through its forms so it can respond to and process your enquiry. Submitting a form does not create a tour booking. You may use the email published on this website to request access, correction or deletion.
Journey enquiries and confirmation
Submitting a form starts a conversation with Moterra; it does not confirm a service. Departure dates, availability, pricing and operating arrangements are confirmed for each journey.
Changes and cancellations
Change, cancellation and refund conditions depend on the service and actual timing. The applicable terms are confirmed in writing before you decide to proceed.
Services within a journey
Inclusions, exclusions, service standards and safety notes are shown for each tour. They form a basis for discussion; the confirmed version is agreed with the specific itinerary.
Prices and payment
Website prices are indicative only. Payment methods, milestones and related documents are provided after Moterra has confirmed a suitable operating arrangement.